FAQs

(Last update: 14-May-2016)

1, Your domain system should include at least one Domain Controller and one shared host that has joined the domain system. (DC uses static IP address–>install Active Directory Service from the DC’s Server Manager console–> create the domain–> shared hosts join the domain and point DNS to the DC’s IP address.)

2, Install the vMatrix Server Manager on the shared host(s).

3, Create users on the Domain Controller.

4, Add the domain users to the Remote Desktop Users Group on the shared hosts.

5, Log into the host with vCloudPoint zero clients. Hosts will automatically be recognized if they have joined the domain. The picture below shows two login options: the first domain name “CLOUDPOINT” is chosen for domain login; the second one “Local Account” is for local account login. If users choose local account login, they are logging on the host rather than the domain.

6, Select a domain, and then enter your username and password.

IMPORTANT NOTE:

1, You cannot log in an domain administrator account from a zero client. This will cause unavailability of the whole vMatrix and zero client system. If you mistakenly do this, remove administrators from vMatirxServerRemoteUsers group on the shared hosts thought Computer Management –> Local users & groups –> groups–> vMatirxServerRemoteUsers group

2, Doman NTLM is not support at the moment

Note:

1. By default, only users in the Administrator Group can log into the remote Domain Controller, users in the Remote Desktop User Group cannot.

2. If you are using a vMatrix version of 1.6.0.4 or earlier, you have to install the vMatrix both on the Domain Controller and Hosts. If you do not want to install vMatrix on Domain Controller, please use vMatrix version of 1.6.0.5 or later.

(Last update: 09-Sep-2016)

By factory default, vCloudPoint zero clients and vMatrix Server Manager software are configured to be used in an internet connected environment (WAN). If your host is provided with internet, no additional configuration is required to be done. The Operation Mode displayed on the User Management page of any device connecting to the host will automatically change from “Offline” in red to “Online” in black, meaning the device is properly working in an internet provided environment.

However, if the Operation Mode of the devices connecting to the host stays “Offline” in red all the time, you have to re-configure the devices for offline usage, otherwise the devices may be disconnected every few minutes during operation. Use cases where you may encounter this problem and need to apply for “Offline Usage” normally includes the followings:

• you do not provide internet connection (WAN) to the host or the internet connection is extremely unreliable;
• you use proxy or VPN or internet control software that the host cannot access our configuration server: api.cpterm.com.

How to re-configure the devices for offline usage:

1) In a non-internet connection environment, vMatrix Server Manager will prompt a message window for offline usage configuration within 5 minutes after host boot.

2) Open vMatrix Server Manager, go to Offline Usage page (this page only appears when the host is not provided with internet connection on system boot).

3) Export the configuration profile. Before exporting, please connect all client devices for offline usage to the host, so that the serial numbers (SNs) will be collected in the file. Alternatively, you can write down the SNs if you cannot connect all the client devices (especially in large deployments). The host profile contains hardware information of the host. Therefore, make sure the host hardware, e.g., CPU, memory, drives and network card, are exactly the same as your real offline usage condition, otherwise, if there is any change to the host hardware, the final generated offline configuration will be invalid to the host.

4) The dealer will return you with a configuration file based on your last exported profile. Import the returned file to complete.

5) If your configuration for offline usage is successfully accomplished, the Operation Mode changes from “Offline” in red to “Offline” in black.

Note: Offline usage configuration on vMatrix Server Manager was introduced in the release of vMatirx Server Manager 2.0.2 version, if you are planning to use the vCloudPoint zero clients in a non-internent or unstable internet environment, please use 2.0.2 or a later version of vMatrix Server Manager, and contact the dealer for generating an offline configuration file.

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